(FAQ) Frequent Asked Questions

Where can I get technical support?

Visit:

  • Official Support Center
  • Product manuals
  • FAQ section (here)
  • Authorized retailer
  • ALSEYE Customer Support

Official support resources are available on the main ALSEYE website.

If your prefer send us a email to: support@alseyecorp.com
Who is ALSEYE?

ALSEYE is a global manufacturer specializing in PC Cases (Chassis), cooling solutions, including CPU air coolers, AIO liquid coolers, case fans, power supplies, and thermal accessories. Our products are designed for gamers, PC enthusiasts, content creators, and professionals who demand reliable cooling performance.
Where is ALSEYE based?

ALSEYE is headquartered in Shenzhen, China, with products sold worldwide through distributors, retailers, and marketplaces.
Where can I buy genuine ALSEYE products?

Purchase through:

  • Authorized distributors
  • Official retail partners
  • Official online stores
  • Verified marketplace sellers

Buying from authorized sellers ensures warranty eligibility.
Are ALSEYE products compatible with my PC?

Most products support major Intel and AMD platforms.

Always verify:

  • CPU socket compatibility
  • Case clearance
  • Radiator support
  • Fan size
  • Motherboard RGB compatibility

Product pages include detailed compatibility specifications.
Where can I buy genuine ALSEYE products?

Purchase through:

  • Authorized distributors
  • Official retail partners
  • Official online stores
  • Verified marketplace sellers

Buying from authorized sellers ensures warranty eligibility.
Which CPU cooler should I choose?

Consider:

  • Your CPU model
  • CPU power consumption (TDP)
  • Your PC case size
  • Maximum CPU cooler height
  • Desired noise level
  • RGB preferences

High-end CPUs generally benefit from larger air coolers or AIO liquid coolers.
What's the difference between Air Cooling and Liquid Cooling?

Air Cooling

  • Easier installation
  • Lower maintenance
  • Excellent reliability
  • Great value

Liquid Cooling (AIO)

  • Better cooling for high-performance CPUs
  • Lower temperatures during heavy workloads
  • Cleaner internal appearance
  • Ideal for overclocking
Is liquid cooling safe?

Yes.

ALSEYE AIO coolers are factory sealed and require no maintenance under normal operation.
Does an AIO cooler need refilling?

No.

ALSEYE AIO coolers are sealed systems and do not require coolant replacement.
My CPU temperatures seem high. Is this normal?

Temperatures depend on:

  • Ambient room temperature
  • CPU model
  • Workload
  • Thermal paste application
  • Fan configuration
  • Airflow inside the case

During gaming or rendering, temperatures are naturally higher than at idle.
How often should I replace thermal paste?

Generally every 2–3 years, or whenever reinstalling the CPU cooler.
What is the difference between RGB and ARGB?

RGB

  • 12V
  • 4-pin connector
  • Single color effect across LEDs

ARGB

  • 5V
  • 3-pin connector
  • Individual LED control
  • More advanced lighting effects
Can I synchronize ALSEYE RGB with my motherboard?

Yes, if:

  • Your motherboard supports the correct RGB or ARGB standard.
  • The connectors match your motherboard headers.
My RGB isn't working. What should I check?

Verify:

  • Correct connector orientation
  • Proper voltage (5V vs 12V)
  • Hub power connection
  • Motherboard software settings
  • Controller connections
What fan size should I buy?

Common sizes include:

  • 120 mm
  • 140 mm

Check your PC case specifications before purchasing.
What does PWM mean?

PWM (Pulse Width Modulation) automatically adjusts fan speed according to CPU or system temperature, reducing noise while maintaining cooling performance.
What is CFM?

CFM (Cubic Feet per Minute) measures the amount of air moved by a fan.

Higher CFM generally provides greater airflow.
What is Static Pressure?

Static pressure measures how effectively a fan pushes air through obstacles such as:

  • Radiators
  • Dense heatsinks
  • Dust filters

High static pressure fans are recommended for radiators.
How should I position my case fans?

Typical airflow setup:

Front:

  • Intake

Bottom:

  • Intake

Rear:

  • Exhaust

Top:

  • Exhaust

Maintain balanced airflow for the best cooling.
My CPU cooler's temperature display doesn't work.

Certain ALSEYE display coolers require installation of the appropriate BEM software and connection to the motherboard USB header before the display can show live system information.
Where can I download the software?

Visit the official ALSEYE website and download the correct BEM software version for your product.
Where can I find installation guides?

Installation manuals are available on the official ALSEYE website.
My cooler doesn't fit my motherboard.

Please verify:

  • CPU socket compatibility
  • RAM clearance
  • Case height clearance
  • Installation bracket version
Can I reuse old thermal paste?

No.

Clean both surfaces completely and apply fresh thermal paste.
What warranty does ALSEYE provide?

Current official warranty periods are:

Product Categories:

  • Case Fans: 1 Year
  • Air Coolers: 1 Year
  • Liquid Coolers: 3 Years
  • PC Cases: 1 Year
  • Power Supplies: 3 Years
  • Accessories: 1 Year

Note: Warranty periods can be different, according to laws of each country and may vary by Country / Regions / local regulations.
What does the warranty cover?

The warranty covers manufacturing defects in materials and workmanship during normal use. It does not cover accidental damage, misuse, unauthorized modifications, or products outside the warranty period.
How do I make a warranty claim?

Please prepare:

  • Proof of purchase
  • Product information
  • Photos or videos of the issue
  • Contact the original retailer or ALSEYE support
Is shipping covered under warranty?

Customers typically pay shipping to the service center, while ALSEYE covers return shipping after approved warranty service. Contact our Technical Service.
Policies may vary by country/region.
My fan isn't spinning.

Check:

  • PWM connector
  • SATA power (if applicable)
  • Fan hub connection
  • BIOS fan settings
  • Motherboard headers
My fan is making noise.

Possible causes:

  • Dust buildup
  • Loose screws
  • Cable interference
  • Incorrect installation
  • Worn bearing

Clean the fan and inspect the installation.
How do I make a warranty claim?

Please prepare:

  • Proof of purchase
  • Product information
  • Photos or videos of the issue
  • Contact the original retailer or ALSEYE support
My PC still runs hot after installing a new cooler.

Verify:

  • Protective plastic removed from the cooler base
  • Correct thermal paste application
  • Proper mounting pressure
  • Adequate case airflow
  • Fan orientation
  • CPU voltage or overclock settings
Can I replace individual fans in an AIO cooler?

Yes, provided the replacement fans match the radiator size and specifications.
Can I buy replacement accessories?

Replacement parts are available for selected products. Contact your retailer or ALSEYE support for availability.
Can I use ALSEYE fans with other brands?

Yes. Standard PWM fans and standard 5V ARGB or 12V RGB connectors are generally compatible with other hardware that uses the same standards.
Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured locally. We carefully ensure our products are high quality and have a fair value.